Privacy Policy

Information We Collect

When you interact with La Grange Window Coverings, we may collect the following personal information to facilitate your consultation and service experience:

• Name— to personalize your consultation and service records
• Email address— to send appointment confirmations, order updates, and product information
• Phone number— to coordinate scheduling and communicate about your project
• Home address— to schedule and conduct in-home and on-site consultations, window measurements, and professional installations
• Window and room specifications — measurements and notes gathered during in-home and on-site consultations to ensure accurate ordering

We collect this information when you submit a contact form on our website, call our office at (707) 582-1637, email us, or provide details during an in-home or on-site consultation.

How We Use Your Information

We use the personal information we collect solely for the purpose of providing our window treatment services. Specifically, we use your information to:

• Schedule and conduct free in-home and on-site consultations across Sonoma County
• Communicate with you about your project, including appointment reminders and order status updates
• Accurately measure, order, and install your custom window treatments
• Process orders with our manufacturer partners, including Hunter Douglas, Lutron, and Hartmann & Forbes
• Provide post-installation support, warranty service, and follow-up communication
• Improve our website experience and service delivery based on aggregated, anonymized usage data

Information Sharing

La Grange Window Coverings does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with the following parties strictly to fulfill your service:

• Hunter Douglas — for product warranty registration and order processing as an authorized dealer
• Lutron Electronics — for motorization product registration and warranty purposes
• Hartmann & Forbes — for custom natural fiber shade orders

We may also disclose your information if required by law or to protect the rights, property, or safety of La Grange Window Coverings, our customers, or the public.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmitted between your browser and our servers. Customer records are stored securely and access is limited to authorized personnel who need the information to perform their job duties.

Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect aggregated analytics data. This may include:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — to understand how visitors interact with our website (e.g., pages visited, time spent on site)

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website but will not prevent you from contacting us or scheduling a consultation.

Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights regarding their personal information:

• Right to Know— you may request details about the categories and specific pieces of personal information we have collected about you
• Right to Delete — you may request that we delete the personal information we have collected from you, subject to certain exceptions
• Right to Opt-Out — you have the right to opt out of the sale of your personal information (note: La Grange Window Coverings does not sell personal information)
• Right to Non-Discrimination — you will not receive discriminatory treatment for exercising your privacy rights
• Right to Correct — you may request correction of inaccurate personal information we maintain about you
• Right to Limit — you may request that we limit the use and disclosure of your sensitive personal information

2022 Lookback Right

In accordance with the 2026 expanded CCPA/CPRA lookback mandate, California residents may submit “Requests to Know” that extend back to January 1, 2022. La Grange Window Coverings maintains records sufficient to honor these requests for the full lookback period. To submit a verifiable consumer request, contact us using the information below.

Global Privacy Control (GPC)

Our website automatically detects and honors Global Privacy Control (GPC) signals transmitted by your browser. When a GPC signal is detected, we treat it as a valid opt-out request under the CCPA/CPRA and display a visible “Privacy Respected” confirmation indicator. No additional action is required on your part. La Grange Window Coverings does not sell or share personal information for cross-context behavioral advertising.

Notice at Collection

At or before the point of collection, we inform you of the categories of personal information being collected and the purposes for which it will be used. When you submit a consultation request form, a clear disclosure is presented alongside an affirmative consent mechanism. We do not use “implied consent,” pre-checked boxes, or dark patterns to obtain agreement.

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within 45 days as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Last Updated: March 2026